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 Customer Experience:


 Our customers tell the story better than we can 

 We'd love to hear from you too, so please send us your story!

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"I received the earrings yesterday and I must say they are awesome."
Hi,
I received the earrings yesterday and I must say they are awesome.
I would personally like to thank each of the people involved I know I was a little demanding and being this close to Christmas everybody is a little stressed. So on that note thank you very very much for all your help. I look forward to doing business with you guys in the new year.
Happy Holidays

Dan A.
Calgary Alberta Canada
December 22, 2008

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Thanks for a perfect transaction.
Just wanted to let you know I received the earrings item #8909989948 and love them. Thanks for a perfect transaction. I left feedback.

Susan D.
Safford, AZ
December 05, 2008

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Your rings are so absolutely beautiful I am stunned.
Well, they are so beautiful it is hard to even look at them, am struggling to realize they are mine! Have much more to say, will compose my story very soon. Your rings are so absolutely beautiful I am stunned.
Thanks for everything.

Carolyn S.
Howell, MI
December 04, 2008

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"Thank you to all the team"
Hello David and his team!!!!!
I would like to thank you for your record speed for making the ring. It is beautiful. I really like it! Of course we'll be back for the wedding band.
Thank you for receiving us and changing the ring. It was most appreciated and worth the trip. Thank you for you patience. I wish I could leave you a positive EBay feedback.

David, it has been a pleasure meeting you and I'm looking forward in doing business with you in the near future.

Thank you once again

Catherine & Manuel A.
Ste-Catherine, Quebec, Canada
November 26, 2008

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Simply wonderful
Having been messed about by a number of jewelers with problems relating to finding the stone I wanted and also the setting I was beginning to lose hope that I would be able to find the perfect ring for my fiancee. I found MDC by luck really, searching for loose stones with the specifications I needed and they had one that matched, at an extremely competitive price also.

I initially e-mailed my interest and telephoned. Rosa was both delightful and extremely helpful, although unfortunately they had sold the stone that i had seen. I was gutted and starting to worry again when within 48 hours she had contacted me with an alternative. It was perfect. Through e-mail I discussed the setting which had been the stumbling block for four or five other companies. Rosa took all the information that i had and i felt took it all on board. We passed a number of e-mails confirming what I wanted and although I was nervous spending that amount of money on a ring that I couldn't see in real life I felt i could trust her.

Within 10 days of the ring being made (which was also speedy), the rings had traveled across the Atlantic and to me. It was exactly how I imagined it would be; stunning. My fiancee was blown away and fell in love with it immediately. The attention to detail was fantastic, the way the stone was set was perfect and although I had been specific about some of the setting I left the rest to MDC to do what they thought was best. The result was everything that I had asked for with all their input dovetailing wonderfully.

In short, I cannot recommend them highly enough. They were helpful, friendly and receptive to my wishes and made the pictures i had in my head appear. I would whole-heartedly recommend them and in fact I'm just about to e-mail them to buy some earrings for a surprise on the big day.

Thank you Rosa and all at MDC.

Dr. Thomas S.
Newcastle-upon-Tyne. GB

Thomas S.
United Kingdom
November 20, 2008

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"1.40 Carat Radiant Diamond Bridal set - H color IF clarity"
David - We received the beautiful diamond ring and matching band yesterday. It truly is as amazing as you and Mor described. Thanks for all your patience and help with finding the perfect diamond! We look forward to doing more business with you in the future and recommending you to our friends. Happy Holidays!

Mike & Allison T.
Willmington, NC
November 14, 2008

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"These guys are great"
I am already a repeat customer. These guys are great. Buy with extreme confidence. Their attention to detail and customer service is above all. I spent hours on the internet searching and reviewing jewelers and MDC came out on top. Use my hard work for your advantage and look no further.

Steve Matteau
Port Charlotte FL
November 13, 2008

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Beautiful Ring
I ordered an engagement ring and was nervous about buying something like that on-line. They did a great job of making the ring and mounting the diamonds. I think it is spectacular and sure hope she does too!!

The folks at MDC do respond to questions and seem to really care about their customers. I won't be hesitant to talk to them the next time I need jewelry.

Gus B.
Metairie, LA
November 11, 2008

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I will certainly continue to tell anybody I know who is in the diamond market
Dear David:
I received my ring and it is STUNNING. I am so thrilled with it. I'm glad that I came back to you when I needed to buy diamonds again. Thank you so much!

Thanks again,
p.s. - I would certainly be honored and pleased for you to use my e-mail. I appreciate knowing that if I need a jeweler I can call on you, and I will certainly continue to tell anybody I know who is in the diamond market.

Thanks again for the beautiful ring and wonderful customer service.

Debbie M.
Petal, MS
November 07, 2008

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Awesome
I would recommend MDC to anyone! We purchased my engagement ring and wedding ring from MDC and absolutely love them!! I dealt with Rosa on both purchases and she was beyond wonderful! She was helpful and attentive and understanding of my craziness!!!! Thank you so much. My rings are beautiful and everyone tells me so!!!!

Elizabeth Enlow
Tulsa, OK
October 29, 2008

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"I felt I must write to tell you how thrilled I am with my purchase "
Hi David,
Aside from acknowledging safe receipt of my item, I felt I must write to tell you how thrilled I am with my purchase. It arrived today in perfect condition and beautifully packaged. It's my present to myself for a grueling 18 months, and receiving it has given me a real boost. There's nothing like quality diamonds to perk a girl up!
I'd been a little nervous about buying a luxury item I hadn't seen and I carried out quite a lot of e-Bay research, your feedback being the most impressive of them all. Satisfying your customers is one thing, but surpassing their expectations is quite another, and in this respect you are undoubtedly the best. My local jewelers has a pendant very like this one (for about three times the cost), and I have to say mine is much nicer! Your providing me with a formal appraisal is another huge bonus. It was a super deal and you are an absolute gentleman to work with. And I do appreciate your help with the postage method.
I have a feeling we will do business again, and I won't hesitate to recommend you to family and friends.
Warmest regards
P.S. - I'm very happy that my e-mail can be used as a testimonial, it's no surprise to me that your customers think so highly of you.

Lindsay D.
Pulborough, United Kingdom
October 12, 2008

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Education and Guidance
View our education section for helpful information on more than just the 4 Cs.
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Phenomenal Service and Quality at an Affordable Price

On Monday, August 2, 2010, I visited the MDC Diamonds staff at their office in the popular NYC's diamond district. The staff, especially Rosa, was extremely knowledgeable, friendly and down to earth. They had a no pressure approach and advised me in choosing my asscher cut diamond earrings, which I receive complements on almost daily. Rosa took the time to show me the differences between two types of asscher cuts and provided me with the option to choose each stone to be set, which were ready the next day. Thank you very much to all the staff at MDC Diamonds for your knowledge, prompt service and friendliness. It was a pleasure.
Right Arrow Customers Say it best!
Read what customers have to say about their MDC Diamonds shopping experience.
 
Phenomenal Service and Quality at an Affordable Price
On Monday, August 2, 2010, I visited the MDC Diamonds staff at their office in the popular NYC's dia...
 
Christina S.
Toronto, Canada
August 18, 2010

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